Question 1

How long does shipping take within the United States?

Accepted Answer

All orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for 2-3 business day delivery. We ship from our fulfillment center in Orlando, Florida.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders shipped within the United States. No minimum purchase required. Your order will be delivered to your doorstep at no additional cost.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return any unused item in its original packaging within 30 days of delivery for a full refund. Return shipping is free for all US orders. Please visit our Refund Policy page for complete details.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you will receive a confirmation email with your tracking number. You can track your order anytime on our Track Order page by entering your order number and email address. Tracking updates are typically available within 24 hours of shipment.

Question 5

Are your products covered by a warranty?

Accepted Answer

All Handoras products come with a 1-year limited warranty against manufacturing defects. If you experience any quality issues with your product, please contact our customer support team at support@handoras.com and we will make it right.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment gateways.

Question 7

How do I install floating shelves?

Accepted Answer

All our floating shelves come with detailed installation instructions, mounting hardware, and a paper template for drill hole placement. For best results, mount into wall studs using a stud finder. If stud mounting is not possible, use the included drywall anchors. The average installation time is 15-20 minutes per shelf.

Question 8

How can I contact customer support?

Accepted Answer

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. You can reach us via email at support@handoras.com, through the contact form on our Contact Us page, or by phone at (407) 555-0147. We typically respond within 24 hours.

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